Refund policy

1. Monthly plan

Pro is billed monthly in US dollars. When you cancel, you won't be charged again and Pro stays active until the end of the current billing period.

2. Refunds

Payments for a period that has started aren't refundable, except where the law requires it. If you were charged by mistake — for example, a duplicate charge — contact us within 14 days and we'll refund it.

3. Failed payments

If a renewal fails, we retry and email you. After 7 days without a successful payment, the account moves to Free. You aren't charged for the grace period.

4. How to ask

Email support@smartqrcode.io from your account email with the invoice number, or use the contact form and choose “Billing”.