How can we help?
- Getting startedCreate, design, download
- Editing codesDestination, type, pause
- Plans & billingUpgrade, invoices, cancel
- Scanning problemsCodes that won't scan
Popular questions
Do I need an account to make a QR code?
No. Website, vCard, Wi-Fi, Text and Facebook codes download free without signing up. Sign up free to edit codes after printing, see scans, and create menus, PDFs and other pages.
How do I change where my code goes?
Open the code in My QR codes and choose Edit content. The printed QR stays the same — only where it goes changes.
Can I change the type of a code I already printed?
Yes. On the code's page, choose Change type under Settings. The printed code and its scan history stay the same. Wi-Fi and Text codes are fixed, so make a new version instead.
My code won't scan. What should I check?
Make sure the dots are dark on a light background, the contrast is above 4 : 1, and the logo covers less than a quarter of the code. Print it at least 2 cm wide, and use SVG or PDF for large prints. The live preview shows “Might not scan” with a one-tap fix when something's off.
Why was my code paused automatically?
We check every destination with Google Safe Browsing. If a link is flagged as unsafe, we pause the code and email you. Change the destination, then turn the code back on.
How do I cancel Pro?
Go to Billing and choose Cancel Pro. You keep Pro until the end of the period you paid for, and every code keeps working after that.
How do I delete my account and data?
Go to Account settings and choose Delete account. You can also download a copy of your data there first.
Contact support
We reply within 1 business day. Pro gets priority.